How real time location tracking in Zuper can help Field Service Companies

This article discusses ‘how the real time location tracking of the employees’ can help Field Service companies to improve the productivity and profitability.

Field Service Business

Human resources are the major investment of the field service companies. This applies to all the segments such as cleaning services, pest control, pool maintenance, doctor on call, MEP service and building maintenance services. Doing more in the less time is the mantra for success of this industry. Below are some of the benefits of the ‘Real time location tracking’ feature of Zuper field service management.

What to you get with this feature?

Each of the users live location is tracked using GPS and their real time location is shown in the backend dashboard. This gives visual presentation of the team with the location.

Real time location tracking

Benefits of this real time location tracking

1. Better customer communication: 

Backend support team is in a position to communicate with the customers regarding the expected arrival time and the real location more accurately without even talking to the team on the field. This saves the time and effort.

  1. 2. Better route and job planning: 
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  3. It is very important for the backend team to know who is the nearest team available for the emergency job confirmation / a new job on the go. Backend team will be able to see the nearest team available for the new job with their live location. For example, if you get a new job for an emergency repair service from ‘Block A’ and you want to see who is the person near to ‘Block A’ and what is their expected completion time of the job. You will be able to assess this with Zuper location dashboard.
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  5. 3. Check in and Check out: 
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  7. Zuper mobile app has the feature of check in and check out supporting the GPS tracking. This feature helps to keep the time tracking for the job more accurate.
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About Zuper:

Zuper is a complete solution for managing the field service management. Some of the features of Zuper are:

 – Estimations

 – Job management including category, type and priority

 – Job report / work order including the customer approval

 – Job check list, images and video options

 – Team management

 – Scheduling and despatch board

 – Organizations and contacts

 – Assets and Building management

 – Annual contracts

 – Advanced reporting

 – Dashboard

Zuper

Assistance from Alchemist Advanced Technologies

As a leading partner of Zuper, we can assist you with setting up and implementation of Zuper.

Reach us: connect@aatmea.com / +971556205750

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