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This is a very subjective question. As you know, Zoho is a tool which is configured based on the specific requirements. We suggest you to assess your requirements and your team’s knowledge on the platform before you hire a Zoho Partner.
Yes, data access can be restricted at role level and hierarchy level.
Yes, data import is possible in different formats such as excel and csv. Also, plugins are available for connecting with couple of third party applications such as Sales Force and Microsoft Dynamics.